Residents

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Welcome to Your New Building

If you’ve just moved into a building managed by Active Building Management—welcome! We’re glad to have you here. Our goal is to ensure your home or workspace is clean, safe, compliant, and enjoyable.

To help you settle in, we’ve outlined a few key reminders below.

Stay Connected with the Active Hub App

Our Active Hub app is your digital connection to building management. You can use it to:

• Log maintenance requests
• Receive updates and notifications
• Access building rules, documents, and forms
• Contact your building manager directly

 

What We Do

Active Building Management looks after the common areas of the building, manages compliance with body corporate rules, and ensures daily operations run smoothly.

For issues inside your apartment, please contact your landlord or property manager. Ask them for a full copy of the Body Corporate Rules so you’re aware of your responsibilities.

 

 

Moving In/Out

Please notify Active at least 24 hours in advance of moving so we can:

• Guide you through moving protocols
• Take meter readings
• Provide building access details and rules

 

 

Balconies

Balconies are not for storage or drying laundry. Only appropriate outdoor furniture, BBQs (in good condition), and potted plants are permitted.

 

 

Pets

Pets are not permitted unless specifically allowed under your building’s Body Corporate Rules. If allowed, pets must be approved and registered with the body corporate.

 

 

Shared Facilities

If your building has a gym, pool, or BBQ area, please use them respectfully and follow all posted rules. These are for residents’ use only.

 

 

Security

Your safety is everyone’s responsibility.

• Don’t allow strangers to follow you in
• Report lost swipe tags or remotes immediately
• Be aware of suspicious behaviour and notify management or Police

 

 

Guests

You are fully responsible for your guests’ behaviour. Please ensure they follow the same rules as residents.

 

 

Noise

Be considerate—especially between 10pm and 6am.
If there’s excessive noise:

1. Contact local council noise control
2. Then notify building management

 

 

Rubbish & Litter

• Do not leave rubbish in hallways
• Double-bag your waste and take it directly to the bin room
• Keep common areas clean and tidy

 

 

Smoking

All common areas are smoke-free.
If you smoke in your apartment:

• Always use an ashtray
• Never flick butts from balconies or windows—this is a serious fire risk

 

 

Fire Alarms & Evacuations

If smoke is caused by cooking, don’t open your door—this may trigger the building-wide alarm.
False alarms are chargeable to the occupant. In the event of a real evacuation, follow the posted evacuation procedure calmly.

 

 

Parking

Only park in your designated space.
Do not park in:

• Another resident’s space
• Yellow zones
• Marked no-parking areas

Vehicles parked improperly may be towed at the owner’s expense.

 

 

Common Areas

Common property includes all areas outside your private apartment, such as:

• Lobbies
• Lifts
• Hallways
• Courtyards
• Pools and gyms
• Stairwells
• Utility/service cupboards

 

 

Reporting Concerns

If you witness inappropriate or illegal behaviour, contact the Police first, then notify building management.
If a resident or guest is not following these guidelines, please contact your building manager directly, or lodge a concern via the Active Hub app.

If you would like to speak to us please call (09) 377 8483.